Refund Policy

Custom Work Is Non-Returnable

Because all print projects are custom manufactured, Streeter Printing does not accept returns under any circumstances.

Refund Eligibility

Refunds are limited to the following conditions:

• The customer notifies Streeter Printing in writing within 10 days of project completion.
• The issue is directly related to Streeter Printing’s production process.
• The issue is not caused by customer-supplied artwork, including:
  • Missing bleeds
  • Incorrect color space (RGB, Indexed Color, etc.)
  • Low resolution
  • Incorrect file setup
  • Any customer supplied data or information
  • Design errors

Inspection & Resolution Process

Upon receiving written notice, Streeter Printing will:

1. Review the claim
2. Inspect the printed materials
3. Compare them to the approved proof and supplied artwork
4. Determine whether the issue is production-related

If Streeter Printing determines the issue is our responsibility, we will, at our sole discretion:

• Reprint the project, or
• Prorate the cost based on the portion affected

Refunds are not issued if the customer declines the opportunity for Streeter Printing to correct the issue.

Use of Delivered Materials

If the customer uses any portion of the delivered project, the order is considered accepted, and no refund or credit will be issued. If it was good enough to use, it is considered an acceptable delivery.

Maximum Refund Amount

The maximum refund or credit Streeter Printing may issue is limited to the amount paid for the project. No additional damages, losses, or costs will be reimbursed.